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VA San Diego Healthcare System

 

Important Announcement

We are pleased to announce that we have made significant progress in improving access and reducing our wait times.  Since June 2014, through a variety of actions listed below, we have reduced our new patient wait list by 805 patients, a 24% improvement in critical areas.

Actions we have taken to improve access:

  • Called more than 3,624 Veterans to offer them earlier appointments in the community (Non-VA Care) - 1,846 of those Veterans (51%) elected to keep their VA appointment.

  • We are offering non-VA care to patients waiting longer than 30 days (excludes primary care and a few other clinics).  There are 474 Veterans on the Electronic Wait List as of 7/23.

  • Made telephone call reminders to reduce appointment no-show rates

  • Expanded Saturday and evening clinics as well as existing clinics to increase capacity of available appointments.

  • Actively reviewing and redesigning clinic schedules for Mental Health, Physical Therapy, Rheumatology and other specialties to facilitate scheduling, improve efficiency and increase capacity

  • Expanded operating room hours to increase operative capacity

  • Hired new staff in fiscal year 2014:  102 full time equivalents (FTE); fiscal year 2013: 82 FTE and in fiscal year 2012: 80 FTE

  • Future plans:  Add two primary care nurse practitioner panels in Sorrento Valley and Mission Valley, and add four new Primary Care physician panels at the Sorrento Valley Clinic

Learn more »

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Events & Classes

Labor Day (Holiday)
Sep 1, 2014 

Tai Chi
Sep 1, 2014  1:00 PM - 2:00 PM  (PST)  
Medical Center La Jolla, 1st floor, Patient Education Classroom (Room 1493)

Arthritis Exercise
Sep 1, 2014  2:00 PM - 3:00 PM  (PST)  
Medical Center La Jolla, 1st floor, Patient Education Classroom (Room 1493)

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VA San Diego Healthcare System

3350 La Jolla Village Dr.
San Diego, CA 92161
858-552-8585 | 800-331-8387 Directions

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