Telehealth - VA San Diego Healthcare System
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VA San Diego Healthcare System



Telehealth services use video and telephone technologies to offer care to Veterans who live remotely, have a health or transportation problems restricting travel, or Veterans that need nurse care coordinator for chronic health problems that are hard to control.  Telehealth changes the location where health care services are provided.

At VA San Diego Healthcare System, we offer the following Telehealth programs:

Home Telehealth (HT)

Home Telehealth (HT) is a program that utilizes a home monitoring system (telehealth device) linked to the Veteran’s telephone line, cellular modem or uses its own built-in modem to connect a Veteran with a Nurse Care Coordinator.  The care coordinator works with both primary care and specialty providers to optimize the treatment plan.

The HT program is used for Veterans with chronic diseases, such as:

  • Heart Failure
  • Diabetes Mellitus, type II
  • Chronic Obstructive Pulmonary Disease (COPD)
  • High Blood Pressure (Hypertension, Uncontrolled)
  • Depression
  • Spinal Cord Injury (SCI)
  • Mental Health
  • TeleMOVE
  • Schizophrenia
  • Post-Traumatic Stress Disorder (PTSD)
  • Bipolar Disorder
  • Substance Abuse
For more information about Home Telehealth or to get a referral to the program, talk to your Primary Care Provider or call one of the Lead Care Coordinators listed below:

Medical:  Michelle Kasefang, RN, MSN, ANM (619) 497-8416
Mental Health:  Jennifer Heintz, RN (858) 230-2318
Spinal Cord Injury:  Aubrey Halili, RN, (858) 642-1194
Women's Health:  Joyce Johnson, RN, NP (858) 518-5628

VA Video Connect (VVC)

VA Video Connect is a VA ‘video to home teleconferencing’ solution that enables Veterans to virtually meet-up with their VA healthcare providers, in something called a virtual medical room, using encrypted video to ensure the session is secure and private. It allows Veterans to see and talk to their health care team from anywhere, making VA healthcare more convenient and reducing travel times for Veterans, especially for those in very rural areas with limited access to VA health care facilities. What is VA Video Connect? A short YouTube video describing VVC

Presently, the following specialty clinics are available by VVC and expanding:

  • Mental Health Services
  • Primary Care
  • High Blood Pressure (hypertension) Clinic
  • Clinical Pharmacy
  • Liver (Hepatology) Clinic
  • Palliative Care
  • Social Services
  • Substance Abuse
  • Speech Language
  • SPID/PrEP clinic
  • Spinal Cord Injury Clinic
  • Traumatic Brain Injury Clinic
  • Wound Care
Save Gas, Time and Money. Ask your provider if they participate today!

Clinical Video Telehealth (CVT)

Clinical Video Telehealth (CVT) utilizes a live video connection to connect a Specialist or Primary Care Provider at one location, such as the main Medical Center with a Veteran at either their local VA clinic or in their home.

Presently, the following specialty clinics are available by CVT:

  • Mental Health Clinic
  • PTSD
  • Diabetes Clinic
  • Cholesterol management
  • High Blood Pressure (hypertension) Clinic
  • Liver (Hepatology) Clinic
  • Spinal Cord Injury Clinic*
  • PACT (Primary Care)
  • Home Based Primary Care
  • Genomic Care
  • Non-Invasive Cardio
  • Wound Care
  • Women’s Health

* The Spinal Cord Injury Clinic also provides sub-specialty care through CVT for skin issues, wheelchair, pre-op screening, post-op follow-up, etc.  For more information, please contact Aubrey Halili, RN at (858) 642-1194 or your specialty care provider.  

For more information or to get a referral to the CVT program, please talk to your Primary Care Provider.

 Store and Forward Telehealth (SFT)

At the San Diego VAMC, we proudly offer two Store and Forward Telehealth (SFT) programs.  The first SFT program offers an eye screening exam (Tele-retinal) to a diabetic Veteran at a local VA clinic.  These images are then reviewed by an Eye Specialist, who determines if the Veteran needs a face to face eye clinic appointment.  The second SFT program takes pictures of the Veteran's skin lesions, which are then uploaded to the electronic medical record so that a Dermatologist can best determine how to treat the lesion.  Telehealth appointments save Veterans an extra office visit and create a 'one-stop shop health care'.

For more information or to get a referral to the SFT program, please talk to your Primary Care Provider.

Contact Info


  • San Diego VAMC

Contact Number(s)

  • 858-552-8585
  • 619-497-8417

Hours of Operation

  • M - F, 7:30 a.m. - 4:00 p.m.