Customer Service - VA San Diego Healthcare System
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VA San Diego Healthcare System


Customer Service

Patient Advocates

The Patient Advocate and Veteran Experience Program is established to promote positive experience for all Veterans. A fundamental value in VHA is for all our Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient and timely manner. Located at San Diego VAMC, 1st Floor, Room 1510, open from 8:00 a.m.- 3:00 p.m., and can be reached at (858) 552-4392.

Tosha V. Jones, Patient Advocate Program Director

Tosha V. Jones

Patient Advocate Program Director

Johnny M Lewis, Patient Advocate Representative

Johnny M Lewis

Patient Advocate Representative

Roxane Rivers, Patient Advocate Representative

Roxane Rivers

Patient Advocate Representative

Tanisha Jackson, Patient Advocate Representative

Tanisha Jackson

Patient Advocate Representative

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

If you have a compliment, suggestion or concern regarding your care, first speak with your treatment team. Your treatment team includes your doctor, nurse, social worker, dietitian, pharmacist, chaplain, therapist and other professionals associated with your medical care. If you feel your concerns are not being addressed by your treatment team, you may contact a VA Patient Advocate.

For a listing of additional contacts, please visit our phone directory.

Patient Ambassadors

We have patient ambassadors in services throughout the medical center.  If you have a problem with a specific service, ask to speak with the patient ambassador in that service.

Location: San Diego VAMC, 1st Floor, Room 1510

Phone: (858) 552-4392

Hours: 8:00 a.m.- 3:00 p.m.