Customer Service - VA San Diego Healthcare System
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VA San Diego Healthcare System


Customer Service

Veteran Experience Program

The Veteran Experience Program helps promote a positive experience for all Veterans. A fundamental value in VHA is for all our Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient and timely manner. Located at San Diego VAMC, 1st Floor, Room 1510, open from 8:00 a.m.- 3:00 p.m., and can be reached at (858) 552-4392.

Tosha V. Jones, Veteran Experience Program Director

Tosha V. Jones

Veteran Experience Program Director

Johnny M. Lewis, Veteran Experience Specialist

Johnny M. Lewis

Veteran Experience Specialist

Roxane Rivers, Veteran Experience Specialist

Roxane Rivers

Veteran Experience Specialist

Tanisha Jackson, Veteran Experience Specialist

Tanisha Jackson

Veteran Experience Specialist

Judy Tellez, Veteran Experience Representative

Judy Tellez

Veteran Experience Representative

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

If you have a compliment, suggestion or concern regarding your care, first speak with your treatment team. Your treatment team includes your doctor, nurse, social worker, dietitian, pharmacist, chaplain, therapist and other professionals associated with your medical care. If you feel your concerns are not being addressed by your treatment team, you may contact a Veteran Experience Specialist.

For a listing of additional contacts, please visit our phone directory.

Location: San Diego VAMC, 1st Floor, Room 1510

Phone Hours: (858) 552-4392 (8:00 a.m- 4 p.m)

Walk-In Hours: 8:00 a.m.- 3:00 p.m.