VEText Patient Notification System - VA San Diego Healthcare System
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VA San Diego Healthcare System

 

VEText Patient Notification System

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Introducing new VEText feature!

Wednesday, July 29, 2020
Starting Aug. 3, 2020, we are pleased to introduce a new feature that will make your visit to the San Diego VA medical center or one of our community clinics safer during the COVID-19 pandemic. 

We have implemented a new notification procedure using VEText. This new feature allows Veterans with scheduled appointments to notify their care team when they arrive at the facility for further instruction. Veterans can wait for their appointments outside rather than in waiting rooms where social distancing can sometimes be challenging. Your health care team will text you back when they are ready to check you in, allowing you and other Veterans to spend as little time as possible in waiting rooms.

To use this feature, Veterans must have a text-capable cell phone number on file with us. If you are unsure if we have your number on file, please contact your care team, or you can also verify that information when you are contacted to schedule an appointment.

The process is simple!
  • Once you arrive on campus, send a text message stating “HERE” to the previously sent appointment reminder to your cellphone, or send it to 53079.  Which will alert your care team you are at the facility waiting to be called to your appointment.
  • You will receive a text acknowledging your check-in status.
  • When your care team is ready for you, you will receive a text instructing you to proceed to your appointment.
We look forward to seeing you soon!

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