Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA San Diego Healthcare System


Customer Service

Patient Advocates

VA San Diego Healthcare System's goal is to provide you with the highest quality health care and excellent service. We hope your visit or stay at the medical center is a positive experience. If you have a question or concern about your care, we want to respond to you as soon as possible so we can resolve the issue quickly.

Derrick Sanders, Patient Advocate Program Director

Derrick Sanders

Patient Advocate Program Director

Roxane Rivers, Patient Advocate Representative

Roxane Rivers

Patient Advocate Representative

Tanisha Jackson, Patient Advocate Representative

Tanisha Jackson

Patient Advocate Representative

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

If you have a compliment, suggestion or concern regarding your care, first speak with your treatment team. Your treatment team includes your doctor, nurse, social worker, dietitian, pharmacist, chaplain, therapist and other professionals associated with your medical care. If you feel your concerns are not being addressed by your treatment team, you may contact a VA Patient Advocate.

For a listing of additional contacts, please visit our phone directory.

Patient Ambassadors

We have patient ambassadors in services throughout the medical center.  If you have a problem with a specific service, ask to speak with the patient ambassador in that service.

Location: San Diego VAMC, 1st Floor, Room 1510

Phone: (858) 552-4392

Hours: 8:00 a.m.- 4:00 p.m.