Our goal is to provide you with the highest quality health care and excellent service. We hope your visit or stay at the medical center is a positive experience.  If you have a question or concern about your care, we want to respond to you as soon as possible so we can resolve the issue quickly.  Our customer service programs to assist you include:

Patient Ambassadors

We have patient ambassadors in services throughout the medical center.  If you have a problem with a specific service, ask to speak with the patient ambassador in that service.

Patient Advocates

VA San Diego has two professional patient advocates who are here to answer your questions and resolve any issues you may have in a timely manner.  The patient advocates:

• Serve as liaisons between patients, the medical center and community clinics
• Act on behalf of the patient's behalf
• Help patients understand their rights and responsibilities

Phone: (858) 552-4392

Hours: 8:00 a.m.- 4:00 p.m.

Our patient advocates are located on the 1st floor, Room 1519 at the VA Medical Center.